# TSL Heating & Plumbing TSL Heating & Plumbing is a plumber in Cwmbran. Rated 5.0/5 from 34 public reviews across 1 review source. This is the MyTrustedTraders public-evidence profile for this trader, with independent reviews, credentials and registry data from named public sources, no ads, and no paid placement. Trust Score: 52 out of 100, with a caution: newest review we found is from February 2024. Weigh that age against the score. The earliest independent record of them trading is 1998, so at least 28 years. They appear in 2 separate independent sources. We cross-checked Companies House: this business is officially registered for work that matches the plumber services it advertises - independent confirmation it's a genuine business set up to do this kind of work, not just a directory entry. ## About Don't put up with your heating not working properly or an inefficient boiler causing all manner of trouble. We provide Central Heating and Boiler Installation, Maintenance, Servicing and Repairs. At TSL Heating and Plumbing Ltd all our engineers are very experienced and fully qualified. Whatever your requirements from problems with a dripping tap to a request for a Quotation, our Friendly Admin team will be happy to assist with your enquiry. Looking for a new Fitted Bathroom We offer a complete bespoke bathroom design and fitting service, one of our dedicated team will be happy to visit you to discuss your requirements. TSL Heating and Plumbing specialise in providing Lifestyle solutions in your home such as Accessible bathrooms and Ramps. Contact us today for your free quote. TSL Heating and Plumbing Ltd were previously known as Trak Services Ltd T/A TSL Heating and Plumbing. ## Public review evidence (by source) | Source | Average rating | Reviews | | --- | --- | --- | | Which? Trusted Traders | 5.0/5 | 34 | Rated 5.0, in line with the local average for plumbers in Cwmbran. Across 6 plumbers in Cwmbran, the typical rating is 5.0 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally. Most recent review: 3 years ago. ## What customers consistently say _Recurring strength themes from this trader's own reviews, each with a verbatim quote:_ - **Reliable and punctual** (Quoted from 3 reviews): "Very pleased with the service, came when they said they would, cleaned up after themselves." · Which? Trusted Traders _Customers who keep coming back (2 reviewers describe returning):_ "I have been using T.S.L. for seven years since moving to the area and have always been more than satisfied with their service." · Which? Trusted Traders, 8 Feb 2024 _Respectful and tidy in your home (3 reviewers describe them being respectful of the home and leaving it clean):_ "However they minimised the mess with appropriate protection and were very good at clearing up after themselves." · Which? Trusted Traders, 28 Oct 2019 ## What reviewers confirm _Job outcomes reviewers report about this trader's work, each with a verbatim quote:_ - **Finished on schedule:** "They explained every step and finished on time, even with the inclement weather causing roof problems." · Which? Trusted Traders, 28 Oct 2019 ## What customers consistently praise _Themes mentioned across this trader's own public reviews:_ - Friendly & polite (mentioned in 29% of reviews we've read) ## In customers' own words _Verbatim quotes from this trader's public reviews, each attributed to its source:_ > "The heating engineers were excellent, both in the quality of work and in their very positive customer reactions skills. Answered all our questions comprehensively." > Source: Clyde, Nottinghamshire (5.0, via Which? Trusted Traders) > "Very satisfied how the installation was handled. All tidy, on time and delivered up to expectation." > Source: Mariusz, Gwent (5.0, via Which? Trusted Traders) > "Satisfied with the installation." > Source: Peter J H, Gwent (5.0, via Which? Trusted Traders) ## Trades Plumber, Builder ## Services they list _Listed on public sources or the business's own website; check directly that they cover your job before you book:_ - Boiler installation - Boiler repair - Boiler servicing - Gas cooker installation - Gas fire repair and servicing - Unvented cylinder installation and maintenance - Emergency plumbing services - Accessible bathrooms and showers - Wet rooms - Bathroom design services - Bathroom refurbishment - Central heating systems (installation and servicing) ## What we checked, and when _What MyTrustedTraders independently checked for this business (verified items only):_ - Review volume: MyTrustedTraders shows 34 public reviews on this profile. (via MyTrustedTraders public listing) - Public listing spread: MyTrustedTraders shows 1 public listing for this trader. (via MyTrustedTraders public listing) - Business identity: MyTrustedTraders shows public business identity data for company number 03585355 with operating status active. (via MyTrustedTraders public listing) - Website: MyTrustedTraders shows a public website for this trader. (via MyTrustedTraders public listing) Full verification checklist: https://mytrustedtraders.com/traders/tsl-heating-plumbing-2/checks ## Credentials & sources - Credentials shown: 4 (none currently verifiable) - Companies House status: Active - Website online since 2013 (verified via public domain registry) - Evidence held from: Which? Trusted Traders, CIPHE, REFCOM (F-Gas register), TrustMark - Check dates vary by source. Where we hold a date, the check shows it. ## What this business says about itself _Self-declared on the trader's own website, not independently verified:_ - Guarantee: 12 years guarantee - VAT number they state: GB 713531465 (check on the HMRC VAT checker: https://www.gov.uk/check-uk-vat-number) ## Opening hours - Source: Which? Trusted Traders - Monday–Friday: 9am–5pm - Saturday: 8am–12pm ## Before you hire a plumber _What to check when choosing this kind of trade (general guidance, not a claim about this business):_ - Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints. - Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work. - Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start. - For the water-regulations side of plumbing, a WaterSafe-approved plumber is vetted, qualified to the water regulations and insured. You can check yours or find one free at watersafe.org.uk. - Ask to see a portfolio of completed work like yours, plus recent references you can contact. ## Contact - Website: http://www.tslheating.co.uk --- Source: MyTrustedTraders, https://mytrustedtraders.com/traders/tsl-heating-plumbing-2 Real public evidence only: every figure traces to a named source, with evidence held from 4 named public sources. If a source does not carry a field, it is not shown.