Based on rating, review volume, independent sources and verification. Evidence context — not a guarantee of workmanship.
About
A warm welcome to 1st Call Services. We are a family owned business that has proudly been serving our customers in the Essex area for over 20 years....
What customers say
Highlights
"David and Buell did such an efficient, neat and quick job of installing our new boiler today. They were very friendly and polite, and arrived at the time they advised. We expected the job to take much longer than it did! Our old boiler stopped working Saturday night, we called on Sunday and left a message, they got back to us Monday morning and came out that same day to have a look at our boiler. We ultimately made the decision to go with a new boiler, they arrived the following day at 8am and got on with installing the new one, they were finished by about half 1! The whole process was seamless. Very pleased to have heating and hot water again, thanks guys!"
"This was our first time using this company and we were pleasantly surprised, not the norm, what’s going on. In a nutshell we have no problem in recommending this company , we would use again. David and Buellie were a well organised work machine, hand in glove almost. It would take too long to list their positives but much quicker to list the negatives as there were not any. Keep up the good work lads !""
"David did a really great job disconnecting my gas hob for me! He responded very promptly, offered to do the job for a reasonable price and provided a quality service. I would highly recommend!! Thanks again David!"
Detailed reviews
David and Buell did such an efficient, neat and quick job of installing our new boiler today. They were very friendly and polite, and arrived at the time they advised. We expected the job to take much longer than it did! Our old boiler stopped working Saturday night, we called on Sunday and left a message, they got back to us Monday morning and came out that same day to have a look at our boiler. We ultimately made the decision to go with a new boiler, they arrived the following day at 8am and got on with installing the new one, they were finished by about half 1! The whole process was seamless. Very pleased to have heating and hot water again, thanks guys!
This was our first time using this company and we were pleasantly surprised, not the norm, what’s going on. In a nutshell we have no problem in recommending this company , we would use again. David and Buellie were a well organised work machine, hand in glove almost. It would take too long to list their positives but much quicker to list the negatives as there were not any. Keep up the good work lads !"
David did a really great job disconnecting my gas hob for me! He responded very promptly, offered to do the job for a reasonable price and provided a quality service. I would highly recommend!! Thanks again David!
Fantastic, very honest and good work I highly recommend to anyone looking for an honest boiler repair. We had originally called a local repair who wanted to charge us nearly £500 for work and a part, however being the suspicious type I didn't feel happy with what was being said. I went looking and came across 1st Call Services, they came out looked at it informed me it didn't need a part but it was clogged so they cleaned it all up and made sure boiler was working well, at a fraction of the cost. They were polite and helpful and I cannot recommend them any more highly 5 stars all the way. Thank you
Boiler service this company installed our central heating system 12 years ago and have serviced it every year since. We have never had a problem with the installation Just wish everyone else was a diligent as this company Thank you David see you next year
Regular boiler engineer failed to call back several times to resolve heating problem! Phoned David on the Friday and was available to visit early Tuesday. Identified problem and boiler back to normal within 1 hour. Will definitely use again. Very satisfied customer!
Very friendly, very polite and explained everything as they did it. I really appreciate them giving me time to come from work in Romford back to Rayleigh. Great guys who I would thoroughly recommend!
I highly recommend this company. David was able to fit us in at short notice when our boiler stopped working, he & his apprentice were polite and upfront about everything they were doing, their work was efficient, clean and tidy, and very good value for money. I would give ten stars if I could!
Phoned them today with problem with boiler he help me over the phone free of charge and it fixed the problem very lovely of him to take time out to help us thanks again
David worked conscientiously to find the problem which took 2 hours. He then efficiently dealt with the leak. He is a polite, pleasant worker.
They are a trusted trader.
Very nice and friendly came on time, clean workers- excellent.
Very professional. Excellent communication and got the job done in no time at all. Would recommend to anyone needing a gas engineer as you won't be disappointed
Brilliant service, would recommend and use again. Called and came out same day for a boiler service. Great advice, respectful and timely.
David and Bo removed our old boiler and installed a replacement. the work was performed quickly and efficiently and cleanly, if youneed a new boiler I would highly recommend 1st Call services
A great job by David and his colleague no central heating or hot water, they found the fault and replaced the faulty programmer and both were back on quickly. Boiler service was due and they did that too. Excellent service would definitely use again
With only a few days to go until Xmas day our boiler broke down in Southend, Essex. Unfortunately, my regular guy let me down at the last minute. My Google search came up with 1st Call Services. WHAT A FIND!! They were at my home within 2 hours, diagnosed the problem, gave me a price, and then ordered the part required. They returned at 9am the following day and about an hour later the boiler was fixed and Xmas saved. Needless to say with service like this they have now become my, "go to" company for all my heating/boiler requirements. If you are searching for a local heating company, look no further!
Highly delighted with our boiler installation and would thoroughly recommend 1st Call Services. David and his colleague Boo worked very hard to ensure the installation was completed in one day, despite encountering a couple of issues with our existing plumbing work, which they resolved satisfactorily. They were friendly, reliable and extremely professional and we were very impressed with their workmanship and attitude. Excellent communication at all times, competitive prices and always willing to help. I would highly recommend them for boiler installation.
We have been using First Call Services for at least 8 years and have always found the firm excellent. David and his team have always been clean, efficient and friendly.
Best of the best. Work done on boiler controls.
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Public evidence last checked May 2026
Common questions about 1st Call Services
What do customers say about 1st Call Services?
1st Call Services has 514 public reviews, averaging 4.8 out of 5, gathered across 2 independent sources. You can read the individual reviews and where each came from in the reviews section above.
How do I know 1st Call Services's reviews are genuine?
1st Call Services's 514 public reviews are gathered and cross-checked across 2 independent public sources. Reviews spread across several named sources are harder to fake than a single polished page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.