Gas Engineer
Aquaheat Services
Trust score
65out of 100
Rating3.7★
Review volume67
Source diversity1 source
VerificationListed
Based on rating, review volume, independent sources and verification. Evidence context — not a guarantee of workmanship.
Reviews · public evidence
What customers say
3.7out of 5
Highlights
"Having had previous work done by Aqua Heat, their work was outstanding- we have had to have a new boiler installation and as tenants did not get a choice of company used, otherwise Aqua heat would have been our number 1 choice. We then requested to have Aqua heat over see a very badly done job by another company. Josh and Rhys have attended the property and paid extra attention to detail, stayed out of hours in very difficult and awkward circumstances and would not leave until they had complete customer satisfaction with a guarantee to come back and rectify another companies work. Impeccable"
"Josh and Connor were so helpful both on the phone in giving ideas about that the problem could be but also on explaining what he was doing when he was fixing it. Was punctual and friendly, would definitely recommend as people you can trust."
"We contacted Aquaheat to have our heating system changed, in an annexe next to our house, from a Nest to a Hive. Connor and another engineer came out and were both brilliant, very helpful and knowledgeable. However, the system didn't work correctly in our house and Aquaheat told me they would order another part to try and rectify this. Since then they haven't returned any of my emails. We are left having paid over £500 for a system that cannot be controlled in the annexe and a thermostat that only works in the main house - not dissimilar from the Nest that we were replacing. Very disappointing"
Detailed reviews
We contacted Aquaheat to have our heating system changed, in an annexe next to our house, from a Nest to a Hive. Connor and another engineer came out and were both brilliant, very helpful and knowledgeable. However, the system didn't work correctly in our house and Aquaheat told me they would order another part to try and rectify this. Since then they haven't returned any of my emails. We are left having paid over £500 for a system that cannot be controlled in the annexe and a thermostat that only works in the main house - not dissimilar from the Nest that we were replacing. Very disappointing
Having had previous work done by Aqua Heat, their work was outstanding- we have had to have a new boiler installation and as tenants did not get a choice of company used, otherwise Aqua heat would have been our number 1 choice. We then requested to have Aqua heat over see a very badly done job by another company. Josh and Rhys have attended the property and paid extra attention to detail, stayed out of hours in very difficult and awkward circumstances and would not leave until they had complete customer satisfaction with a guarantee to come back and rectify another companies work. Impeccable
Josh and Connor were so helpful both on the phone in giving ideas about that the problem could be but also on explaining what he was doing when he was fixing it. Was punctual and friendly, would definitely recommend as people you can trust.
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About
Verified central heating in Thatcham, Berkshire.
Public evidence checks
Public evidence shownTrust checks and red flags
Public review evidence3.7★ from 67 public reviewsAcross CheckatradeCheckatrade
Sources
1 named sourcesEvery signal, traced to its origin
Review sources
Verify at the sourceCheck them yourself
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What's strong, and what to check yourself
✓Strong signals
✓Rating: 3.7★
✓Review volume: 67
!Worth checking yourself
!Source diversity: 1 source
!Verification: Listed
Smart checks
Before you hire a gas engineer
By law, anyone working on your gas appliances must be on the Gas Safe Register — ask to see their Gas Safe ID card and check the licence number at gassaferegister.co.uk before they start.
Never let an unregistered person touch your gas: unsafe gas work risks carbon monoxide poisoning, fire and explosion, and is a criminal offence.
For a boiler or appliance install, get the work and price in writing and keep the Gas Safe / Building Regulations certificate they are required to give you.
Confirm they cover your area and can actually come out in your timeframe before anything else.
Read recent reviews for reliability and turning up on time — not only the quality of the work.
Want an extra legitimacy check?
Run the Cowboy Checker on Aquaheat Services before you contact them.
