E And W Plumbing And Heating Ltd

From my initial enquiry to job completion, I could tell that Richard and Corine were genuinely interested in solving my problem swiftly and professionally, keeping my plants alive while my ankle is broken. Thank you all so much.

This was a complex job involving work on 6 roof level water tanks which provided water to 3 blocks of flats. A total of 40 flats were affected. The work involved draining each rooftank, installing new stoptaps then labelling each stoptap to show which flats it turned off. So access was needed into each of the 40 flats to identify which stoptap turned off water to which cluster of flats. I was on site through the 3 days when E and W completed the work. The work was completed in an efficient, systematic and rigorous manner. Communication with me was excellent. And all three E and E staff conducted themselves in a very professional manner with occupants of the flats. I would certainly firmly recommend E and W for any small or large piece of work.

Boiler and gas fire serviced by Connor. Work carried out promptly and efficiently. Well done and would recommend to others.

Contacted this company about an annual gas boiler and fire service. Their response was both prompt and efficient with a quote for the work and date agreed. Their customer communications by phone and email, before and after the service, we're also very good. Bradley, the engineer who came to service our gas boiler and fire was very pleasant, courteous, professionally efficient and helpful. I'll certainly be using E&W Plumbing and Heating again and would definitely recommend them.

We had Dan from E&W plumbing and heating over today to fix 2 different leaks. He was on time (actually early :) ). He got straight to the issues - fixed them efficiently and tidied up afterwards. Thank you, very happy with the friendly and skilled service that we have received today.

We have just had a new central heating system installed by E & W plumbing - the team were hard working and efficient; Richard planned the system taking into account future extension plans and was highly responsive throughout. We look forward to a much warmer winter than last year!

Very happy with work by Dan from E & W plumbing who came to fix a leaking overflow pipe in the loft and replace a broken shower hose. He also freed up the mains stopcock for us. He was very amiable and carried out the work efficiently.

Solved a complicated thermostat problem with total professionalism - and lots of added value too. Thoroughly recommend.

I recently had a new hot water cylinder installed by E & W Plumbing & Heating, and I cannot recommend them highly enough. From the initial consultation to the completion of the installation, the team demonstrated professionalism, expertise, and a commitment to customer satisfaction. The engineers arrived on time and took the time to explain all the steps of the installation process. They worked efficiently and made sure everything was perfectly configured. I was particularly impressed with how they managed to handle the complexities of our home’s older plumbing and electrical system. Post-installation, they thoroughly tested the system and ensured that everything was running smoothly before they left. They also cleaned up the area, leaving it spotless. Thank you for your exceptional service and for ensuring that my family has access to hot water. It’s clear that customer care is your top priority, and it truly shows in your work. I would definitely use your services again and recommend you to anyone looking for heating solutions.

A heating engineer who professed to be unfamiliar with our type of underfloor heating fitted the wrong part as the system was not heating to required temperature. It seems that this was a basic error. It was not possible to realise that something was amiss until now, with warmer weather upon us. It is possible that this has cost us more in gas supply than should have been the case and possibly long term damage to the system. The issue has been resolved (I hope) but we have not received a formal apology.

I have know and used the services of this company for around fourteen years, I have a rental property in Didcot and each year they carry out the boiler service and landlords certificate. On the rare occasion I have an issue at the property I know I can pick up the phone and speak with Richard direct to either sort the problem or provide invaluable advice and contacts. Over the first May Bank Holiday my tenant reported water dripping into the hall from the bathroom above, one quick call to Richard and the matter was dealt with. However, to eradicate the issue of leaking pipes, the hall ceiling had to come down so access could be gained to the bathroom pipes. A return visit was a greed with my tenant and the work carried out to her satisfaction plus the recommendation of a plasterer to carry out the remedial work. I now live in Cornwall so have to rely on traders I can trust and can contact in an emergency, this is never in doubt with E & W Plumbing. We are all going through challenging times financially, but E & W's prices are fair and competitive and I'm pleased to say Richard adopts a common sense approach to call-out charges over a Bank Holiday, for which, I am very grateful

Based on Which? and Google reviews, we booked in E&W Plumbing for an annual boiler service, experiencing a problem with hot water. The engineer performed the service as requested, but the hot water problem remained unresolved. Richard, the MD, reached out for a video call to further troubleshoot the issue and propose a solution. He followed this up with a personal visit to further clarify/agree next steps. As it happens, his visit, which involved some further troubleshooting, resolved the hot water issue, seems an airlock or contaminant in the system shifted. This was all 'part of the service' and we couldn't be more pleased with the personal approach and determination to resolve our issue, in a cost-conscious manner. I have shared with Richard that we plan some house works and will include his company in our thinking. Thanks Again. Steve S.

Richard and his team are exceptional. Fast, efficient and incredibly knowledgeable. Most of all I was particularly impressed about how polite and friendly his staff are. Outstanding service and value for money. I'd have no hesitation at all in highly recommending E&W.

Have been using E and W Plumbing and Heating for more than 18 months now. They are reliable , competent and knowledgeable plus will try to resolve any problems without undertaking any unnecessary work. Communication between Engineer , Office and Customer is excellent. Would highly recommend E and W .

E and W Plumbing have undertaken three jobs for us. Each has been expedited to a high standard. They visited the site to assess the work, provided a quotation and arranged an engineer to undertake the work. The work was done as specified and in all instances to budget and on time. They have an assistant to answer telephone and email queries and to coordinate service visits which I found helpful. The MD undertook the first inspection to assess our requirements and diagnose issues, and three different engineers carried out the work subsequently, and in each case on the time and date appointed. Each of them was always friendly, courteous and informative. The work areas were left very clean in each instance and the work was done to a high standard. The invoices matched the quotation in each instance. I have been impressed with E and W's service and intend to continue to use them as required.

E&W have been a fantastic company to work with for a new (quite complicated) boiler installation. From initial contact with the office, to site survey, and onto three days of work onsite, I can't fault the company's excellent service and professionalism. Brilliant communication all through the process, and an exceptionally personable, knowledgeable, & diligent engineer. All works were carried out on time & to the agreed quote and expectations. I wouldn't hesitate to recommend this company.

A big thank you to both Richard (M.D.) and Simon (Plumbing & Heating Engineer) for resolving a tricky installation combining 2 separate oil heating & hot water systems into one. Their professionalism and expertise were excellent. Each step from quote to job was communicated well and came in on time and budget

E&W plumbing undertook a small job to reconfigure some heating pipework. We're pleased with the quality of the work and customer service. Work was completed on schedule with a small additional cost for floorboard replacement. Thank you Richard and Jay for your efforts.

I have used E & W Plumbing and Heating before in our oldhouse and I had no reason to not use them again in.our new house. Kevin, our engineer was fantastic, his knowledge was second to none. He was so caring and professional at all times. If he had to go out for materials, he would let you know, he would explain each morning, what he was doing thst day and kept us informed all the way throughout the job making sure at the end of each day we had water and gas to cook with. I would not hesitate to use them again if required for any plumbing or heating works. Outstanding

I contacted E and W Plumbing and Heating regarding a faulty boiler. They arranged a convenient time to visit the following day and even called me to let me know they were on their way. Nigel, the engineer, was polite and courteous and quickly identified the problem. Replacing the faulty part, with a spare he carried in his van, the boiler was up and running within a few minutes. I am extremely satisfied with their service and would highly recommend them to anyone in need of reliable plumbing and heating support.