First Response 360 Ltd

I recently had Haroon and Adil over to install my boiler and I couldn’t be more pleased with how it went. From start to finish, they were completely professional - punctual, tidy, and clearly knew their stuff. What really stood out was how well they communicated everything. They took the time to explain what they were doing in plain, simple terms without ever making me feel like I was out of the loop. I felt genuinely confident that the job was being done right. Would absolutely recommend them to anyone.

great work done by the engineer.

Adil was excellent and identified the issue with the boiler very methodically, and he worked cleanly. Boiler has been working well today after Adil left and I will keep an eye on it over the next week as agreed to check whether there's any further issues (but it's looking positive so far!) Very grateful for the speediness of your offer to help after I posted.

Adil was really quick to come round and explained all the options and costs clearly. He was able to fix our problems quickly and give good advice on maintenance.

Thank you 👍

Spoke with a member of the team. Engineer arrived on the agreed date and was very polite and courteous. Very happy with service received. Thank you

Haroon arrived in time , was very polite and professional , explained everything through to myself about maintaining ;which I feel is important. He thoroughly checked / tested the system and was very knowledgeable , after a flush of the system he found the problem for the pressure and rebooked in a timely manner

First time we have used FIRST RESPONSE 369 and glad we did Good communications, they contacted my tenant direct to arrange the visit, and arrived promptly and carried out a thorough inspection of the installation.

Really pleased with the service received, from coming to diagnose the initial problem with our boiler, through to fitting replacement parts and servicing. Was kept informed at all stages.

Very good service, found the issue quickly and was able to resolve there and then.

First Response 360 were called to service our boiler. He politely offered to remove his shoes at the door showing great manners and etiquette for my home. He checked the boiler and provided great advice way outside of the job that he was called for, thus helping me to make savings and maximise my boiler. He serviced the boiler professionally and efficiently. He wasted no time, provided great service and advice and directed me exactly where to go for a new part that was needed. Would definitely recommend 10/10

Called this Gentleman to report the issue-he came in on the same day few hours after, very communicative and knowledgeable quickly found and explained the issue, managed to fix the problem in 30 min and I can enjoy hot water again;) A job well done!

It was quick and professional. He serviced the boiler for me as well!

Excellent communication from start to finish and sorted my problem out on the same day, despite having to source a spare part from elsewhere so had to come back. Very courteous and just got on with the job.

Rang yesterday evening (Saturday) to fix a boiler issue. Arranged to come out the next day, despite it being a Sunday. The gas engineer, Haroon, was very professional. Removed sludge, serviced the boiler (after another company had done half a job) and provided sound advice. Tidy, communicated well...will definitely keep his number to hand for the future.

Haroon the gas engineer was excellent. He was friendly, helpful and professional. He explained everything that he was doing and why. He made as little mess as possible and in any case he cleaned and tidied up at the end. Brilliant service from start to finish. Would not hesitate to recommend.

What an amazing company, I rang at 8am and they were here by 11am. Checked out the problem, diagnosed it and fixed it all within 90 minutes. I was kept fully informed of everything throughout and lovely polite, expert service. Would highly recommend

Excellent call out, they were incredibly understanding and helpful about what needed doing.

I recently hired Haroon and his team to complete an open-plan kitchen renovation, and I’m extremely pleased with their work. Their communication throughout the project was exceptional, always clear and responsive. They also offered fantastic ideas that really enhanced the overall design. The team was fast, well-organized, and maintained a clean working environment from start to finish. They worked consistently without any breaks or delays, which was impressive, and the quality of their work speaks for itself.

Gentlemen visited and was very fast troubleshooting the issue. Resolution was quick and I would highly recommend.