NCC South East Ltd

I contacted Neil & he came along the same day & quickly located the problem & fixed it. I have British Gas cover but they could only offer a date of March 9 so being left without a boiler & no heating for so long was not an option so Neil was a life saver & charged a minimal cost. So refreshing to find a trusted professional with old fashioned standards with so many cowboys around these days. I wouldn’t hesitate to recommend him.

Neil is the first heating engineer who has properly sorted our heating system, which includes solar. Over ten years, different heating engineers had tried and failed, fixing one problem but causing others. It has been a big headache over the years. Following a recommendation from a neighbour, Neil has just fitted a much needed new boiler and updated 9the solar pumping station. He completed the work in his efficient, friendly style, keeping me informed and dealing with different issues as they arose. He also fitted a replacement shower - he understood exactly what we wanted and I could not be more pleased.

Excellent work - Neil cannot do enough for his customers. He genuinely cares about doing a good job. Very fast communication and sorts out problems extremely quickly.

Boiler service in 2016 and 2017 and a boiler installation in 2015. Very professional service. Would highly recommend.

NCC have looked after our plumbing for over 10 years. This includes our home , 2 rental properties and also the plumbing for my sister and mother. He has installed new systems for all of us as part of extensive refurbishment works at a total of 4 properties. Not the cheapest, but absolutely reliable trustworthy and thorough in all aspects. I recommend highly.

We are very pleased with this company and wouldn't hesitate to hire them again

Replaced fan and pump and had system cleaned. Very happy with the work. Neil was very helpful when our boiler packed up (because all the servicing we had done over the years were not actually carried out properly). He showed us what to watch out for so we know how to spot a dodgy service in the future and he spent a lot of his own time showing us how to clean/upkeep our system.

Repairs to WC cistern, hose supplying bath tap and review of boiler. Very happy that NCC able & willing to undertake these awkward repairs. I assume other plumbers were only interested in entire bathroom refits as they failed to respond following the initial visit.

New boiler, new zoning for heating, underfloor heating for new extension, H&C supply for new kitchen and waste

Boiler service 2 years in a row after new boiler installation in 2016. Very professional and friendly service. Work carried out very efficiently.

When our boiler broke down, I contacted Neil and he came that evening on his way home after work to fix the problem. Incredibly polite and professional, he diagnosed the problem really quickly, had a spare motor in his van and had fixed the system within an hour. I was so impressed with Neil and would recommend him to anyone.

After a series of issues with our solar and underfloor heating, it was such a relief when a neighbour recommended Neil. He sorted out both the original problem and the problems created by other people trying to fix it. Since then, he has also fitted a new boiler and upgraded my shower. It makes such a difference to find someone who knows exactly what they are doing and whose advice I trust completely. He goes above and beyond, finding time to do any necessary adjustments, even when very busy. I am particularly grateful for the time I was home unwell recently, with sub zero temperatures outside, and the heating playing up. Neil fixed it straight away and hurried on to other jobs before I had time to thank him properly. So thank you Neil!

NCC installed underfloor heating across 3 levels at our house beneath engineered flooring alongside a heat pump. It turns out they used a product designed for tiling, rather than wooden flooring, and did not follow the manufacturer's instructions (which say that self-levelling compound or screed must be added if used below wooden flooring). This means that beneath the floors (which require even heat) there are hot pipes at 50C separated by cool insulation. Their manufacturer says it's essential to install thermometers beneath the floor to avoid damage to the flooring - this was not done. Their manufacturer says that concentrated pipes should be avoided or insulated to avoid overheating of the floor. In some sections 7 pipes have been laid together where the pre-cut grooves in the boards normally support 3. In those areas the floor is being heated to 30.5C way above the safe limit of 27C, which the majority of the rest of the floor is at 21C. So both damaging the floor and failing to heat the rooms. Two months have passed since we complained, NCC came out once and all they did was cause the floors to overheat more. They didn't fix the flow meters as we had asked. During installation Neil's constant refrain was "I've run my business from home for 33 years, no-one has ever knocked on my door". Yet at the first sign of problems, he's gone.

Neil installed a boiler for me 15 years ago and has serviced it regularly. It came to the end of its life last week. So Neil replaced it with a new gas boiler. We talked about other greener options but my house just wasn't suitable for an air pump without a lot of disruption. We booked a day that suited me and the work was done quickly and cleanly and at the price quoted. I'm really pleased with the new boiler and will continue to get Neil to service this one.

I would be happy to recommend NCC Southeast Ltd to anyone needing plumbing, boiler installation or solar thermal repairs. They were knowledgeable, courteous, and good value for money.

Neil fitted our replacement gas boiler in January 2022. He serviced it January 2023 and we are very happy with the service he provided. In May this year, we were away on holiday when my son (home alone) rang to say there was no hot water. At 9.30pm I texted Neil to see when he might be available for advice or if necessary to visit as we were not due back for several days. He interrupted his evening to respond and after asking a few questions, explained that the error code showed an external interruption in the gas supply, had caused the boiler to shut down. With his help, I was able to talk my son through the process of relighting the boiler and normal service was resumed. We can not thank him enough for his kindness and our holiday was saved.

Neil and his team installed our Grant heat pump and hot water cylinder. We're very happy with the advice received, the communication and installation process, as well as the system itself.

Neil put in our underfloor heating and air source heat pump. We are self builders, he was very patient waiting for us to get to the correct stage for him. He offered advice along the way. Would recommend Neil to anyone. Our build is toasty!!

We’d just moved in to our new property and discovered no running water even with all isolators open. Neil quickly identified a broken isolator and had it fixed the next day even though it required a non-standard part. He kept us updated and explained the issue so we could understand it, and parts and labour costs were very reasonable given the short notice. Great for peace of mind when we had so many other things going on!

Please can I say many thanks for all the help & support you have provided my parents over the years - they always were very grateful for your professionalism and care you showed them, especially as things got more challenging for them - they were always able to rely on your help when required. They were always very happy with the quality of work provided