The Boiler Co North East Ltd

Used The Boiler Co North East for a landlord gas safety certificate and a new thermostat installation - solid experience from start to finish. They responded quickly and got me booked in without any hassle. Turned up on time, carried out the gas safety check efficiently, and handled the thermostat install smoothly with no issues. Everything was explained clearly, paperwork sorted properly, and pricing was very competitive for both jobs. No delays, no upselling - just got the work done properly. Reliable, straightforward service. Would use them again without hesitation.

Service and boiler repair done professionally and friendly and as quick as it could be done. Located in Newcastle and on a Baxi boiler. Definitely recommend

Fantastic service. From making the initial call to being kept up to date when Steve was arriving. Courteous, polite, efficient service down to bringing his own covers for shoes! Would definitely recommend the company. Thank you Steve.

This company was recommended to me for a boiler service. Following my booking an appointment, I was kept updated on the arrival time of the engineer (Steve), which was helpful. I was also able to choose a time convenient for me. Steve was very professional and treat my property with care. I was very happy with this company and wouldn’t hesitate to use again.

Really helpful and efficient and didn’t mind travelling out of his area to help me out. Would definitely recommend

Steve is very professional and booked in my CP12. At one property and a boiler service at my own property. Very polite and courteous. His rates are very competitive. Great job.

Punctual, knowledgeable, was able to service all parts of the boiler that previous people couldn't do. Booked for gas fire service.

The annual service was completed as scheduled, and the technician's time management was excellent. However, the billing process caused some confusion. We were unaware that the boiler inspection and cylinder pressure check are itemized charges, a policy that was only disclosed during the service. To prevent future misunderstandings, we recommend providing customers with a full fee breakdown, including VAT, at the time of scheduling.

Annual service, wouldn’t go anywhere else. Very knowledgeable, polite, respectful, punctual and reasonable. Absolutely great service from The Boiler Co NorthEast Ltd

Boiler not working Great guy, very professional and was able to come out and repair my boiler quickly. Offered some advice to help prevent future problems as well.

Steven was very polite and professional. Arrived at time agreed and completed work quickly and efficiently.

From start to finish the contact, arrival updates and work completed was professional and first class, I have already scheduled further works for my other property, its great to have a reliable tradesperson who answers his phone or gets back to you

Boiler leaking

Steve came to service my Baxi boiler for the first time , he kept me informed when he was coming and carried out the service, I will be using him again .Very pleased with everything .

Baxi Combi 105 HE - Not heating hot water - Flashing 60 degree light Steve was a nice guy and very professional. He took time to explain what caused the issue, and what would be required to fix it, which was appreciated. The service overall from The Boiler Co was excellent and better than expected. Would recommend and certainly use again in future, though hopefully will not need to!

Arrived at the time agreed, quick and tidy. Very friendly, explained everything. Can’t find a fault to give.

Steve installed our boiler a couple of years ago , and has maintained the equipment twice . His standard of work has been excellent , and I’m very happy with the service he provides . Reminders of renewal dates are sent timely , allowing the visit to be planned in at a convenient time . I was kept informed of attendance times via text - all very handy when arranging times to be home . I have recommended Steve to a few friends , who have also ‘ sang his praises’. I have no hesitation in recommending The Boiler Co. north East .

Really great communication, I was reminded my boiler was due a service. Flexibility to book an appointment to suit me. Very efficient service.

Steve has serviced our boiler and fixed it. He is very helpful and goes over and above to make sure work is done. I would recommend.

We tried all of the usual things ourselves but it became clear we needed a professional. Steve came out and fixed a faulty valve . We had hot water again !within the hour . Ordered new part and returned to fit it. Good price ,clear about what was needed and we have asked him to return to do further work . Can’t recommend highly enough .