Plumber
Ian Smith Plumbing
Trust score
78out of 100
Rating4.9★
Review volume93
Source diversity1 source
VerificationListed
Based on rating, review volume, independent sources and verification. Evidence context — not a guarantee of workmanship.
About
Verified plumber in Hook, Hampshire.
Reviews · public evidence
What customers say
4.9out of 5
Highlights
"We had a leak coming from our hot water cylinder. Ian replaced with a newer type and upgraded our whole system. He made the whole process easy and explained everything step by step. I can’t recommend him and his team enough!"
"Ian provided his usual first class service. Professional, helpful, punctual and friendly. We highly recommend him."
"Ian has been excellent to work with throughout a stressful bathroom project. He was punctual, courteous and calm in helping to address the immediate major water leak; directly supported the provision of details and specifications to enable a successful house insurance claim and provided guidance on suitable options for a complete bathroom refit. Across the project, he has been responsive, supportive, honest, transparent and professional. He ensured his team was well briefed and that they followed his lead in terms of customer focus. I highly recommend Ian to potential customers."
Detailed reviews
We had a leak coming from our hot water cylinder. Ian replaced with a newer type and upgraded our whole system. He made the whole process easy and explained everything step by step. I can’t recommend him and his team enough!
Ian has been excellent to work with throughout a stressful bathroom project. He was punctual, courteous and calm in helping to address the immediate major water leak; directly supported the provision of details and specifications to enable a successful house insurance claim and provided guidance on suitable options for a complete bathroom refit. Across the project, he has been responsive, supportive, honest, transparent and professional. He ensured his team was well briefed and that they followed his lead in terms of customer focus. I highly recommend Ian to potential customers.
Ian provided his usual first class service. Professional, helpful, punctual and friendly. We highly recommend him.
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Local context
Rated 4.9★ — in line with the local average for plumbers in Hook
Across 16 rated plumbers in Hook, the typical rating is 4.9★. We compare against the same businesses a homeowner would find searching for this trade locally.
Public evidence checks
Public evidence shownTrust checks and red flags
Public review evidence4.9★ from 93 public reviewsCheckatrade
Sources
1 named sourcesEvery signal, traced to its origin
Review sources
Checkatrade
Public evidence checks
What's strong, and what to check yourself
✓Strong signals
✓Rating: 4.9★
✓Review volume: 93
!Worth checking yourself
!Source diversity: 1 source
!Verification: Listed
Verify at the sourceCheck them yourself
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Before you hire a plumber
Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top — in writing — before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced — get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade — not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Look for consistent reviews across several named sources, not one polished profile.
Check any verified credentials, and that the business details independently check out.
Want an extra legitimacy check?
Run the Cowboy Checker on Ian Smith Plumbing before you contact them.