Plumber
Neptune Heating and Plumbing Ltd
Trust score
77out of 100
Rating4.8★
Review volume434
Source diversity1 source
VerificationListed
Based on rating, review volume, independent sources and verification. Evidence context — not a guarantee of workmanship.
About
Neptune Heating and Plumbing Ltd has been vetted and approved by TrustATrader. Covering Rickmansworth and all surrounding areas.
Reviews · public evidence
What customers say
4.8out of 5
Highlights
"Very professional and nice to deal with. Stuck to their quote."
"Every time I need them they're there."
"Very prompt, efficient and very tidy."
Detailed reviews
Very professional and nice to deal with. Stuck to their quote.
Overall Very good, Speedy and efficient.
Every time I need them they're there.
Very prompt, efficient and very tidy.
Already recommended to friends
Did what I expected and much more. Brilliant.
Really happy with quick response.
Trustworthy and respectful.
No problems and they came back and checked work afterwards.
Customer service is top class.
Very happy to use them again.
Will use again.
On the ball, every time I contacted them.
New bathroom installed, Happy with the result. No problems.
Had a leak, very happy that they sorted the problem.
Very happy. Did a great job. Would recommend
Zina was lovely and Josh who did the work was wonderful and did a great job
Very happy with the work. Josh was polite, tidy and did a great job
Very happy with their service. Good value for money and everything is working perfectly now. Would highly recommend
Always very happy with the service received from Neptune.
Page 1 of 22
Public evidence checks
Public evidence shownTrust checks and red flags
Public review evidence4.8★ from 434 public reviewsTrustATrader
Sources
1 named sourcesEvery signal, traced to its origin
Review sources
TrustATrader
Public evidence checks
What's strong, and what to check yourself
✓Strong signals
✓Rating: 4.8★
✓Review volume: 434
!Worth checking yourself
!Source diversity: 1 source
!Verification: Listed
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerSmart checks
Before you hire a plumber
Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top — in writing — before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced — get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade — not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Look for consistent reviews across several named sources, not one polished profile.
Check any verified credentials, and that the business details independently check out.
Want an extra legitimacy check?
Run the Cowboy Checker on Neptune Heating and Plumbing Ltd before you contact them.
