Really happy with the work carried out on my boiler by Peter. He explained everything he was doing and was quick and kind. The office are also really helpful and proffessional. I would recommend the company.
Public evidence profile
Neptune Heating & Plumbing Ltd
Credentials & registries
Waste carrier (Environment Agency)
Trust Score
64out of 100
- Rated 4.9 from 611 reviews
- 3 reviews in the last 12 months
How this score is worked out
Rating4.9 / 5
Review volume611
Independent sources1 independent public source
Credentials1 credential shown
How this score is made up
What customers say50.1 of 60
Independent checks9.3 of 30
Track record5 of 10
See the independent checks
- Licences and credentials1.2 of 10.3
- Ways to reach them2.9 of 3.4
- Reviewed on more than one site0 of 5.1
- Registered company details5.1 of 5.1
- Photos of their work0 of 4.3
- Industry recognition0 of 1.7
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.9out of 5
Where these reviews are published
- Checkatrade611 reviews
Detailed reviews
These are the individual reviews we hold for Neptune Heating & Plumbing Ltd, including the highlights above. The 611 headline total is the review volume reported across public review sources.
We had a carbon monoxide leak so needed someone pretty quickly. Peter was friendly, professional and really helpful with advice. The people i spoke to on the phone were also great, the job was done in a timely manner.
exceptional service I received today. The technician arrived early and was both professional and polite. He clearly explained the repairs he was performing and completed the work immaculately. He finished ahead of schedule and left the work area perfectly clean. It was a flawless experience, and I would highly recommend your services to anyone.
Credentials and associations
1Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source reference
- CBDL605475
- Licence class
- lower-tier
- Source checked
- 30 Jun 2026
Sources
2 named public sourcesWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Registers and membership directories
Check dates vary by source. Where we hold a date, the check shows it.
Services they list
Bathroom & Kitchen PlumbingBlocked BathsBlocked SinksBlocked ToiletsGeneral PlumbingPipe FitterPlumbing RepairsPower FlushingRadiator InstallationRadiator RepairRadiator Thermostat Valve InstallationRadiator Thermostat Valve Repair
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
Hemel HempsteadHertfordshire
The areas they list covering on a public directory; confirm they cover your address before you book.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Neptune Heating & Plumbing Ltd before you contact them.
Run Cowboy Checker →Good to know
Common questions about Neptune Heating & Plumbing Ltd
Is Neptune Heating & Plumbing Ltd a legitimate business?
Neptune Heating & Plumbing Ltd has 611 independent public reviews, rated 4.9 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Neptune Heating & Plumbing Ltd?
Neptune Heating & Plumbing Ltd has 611 public reviews, averaging 4.9 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Neptune Heating & Plumbing Ltd's reviews are genuine?
Neptune Heating & Plumbing Ltd's 611 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Neptune Heating & Plumbing Ltd had recent public reviews?
Neptune Heating & Plumbing Ltd has 3 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
Is Neptune Heating & Plumbing Ltd qualified and accredited?
We hold 1 independently sourced credential for Neptune Heating & Plumbing Ltd, including Waste carrier (Environment Agency). Each is attributed to the body that issued it in the credentials section. For example, Waste carrier (Environment Agency) is the Environment Agency: the regulator a trader must register with to carry waste or hold an environmental permit in England.
What does Neptune Heating & Plumbing Ltd specialise in?
Neptune Heating & Plumbing Ltd lists specialist services including Bathroom & Kitchen Plumbing, Blocked Baths, Blocked Sinks, Blocked Toilets, General Plumbing, Pipe Fitter. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
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