“We had used Tom before but his hard work and kindness made a difficult time easier. Getting a new tank delayed the repair but ,as he knew we'd been without hot water for quite a few days, he worked a long and difficult, staying late to make sure he finished. I can't praise him enough for that. We can now shower but not only was he understanding, he left everything neat and tidy. Thanks, Tom.”
Public evidence profile
Orwell Plumbing and Heating
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
3.7out of 5
How Checkatrade customers rate them (out of 5)
Reliability2.5
Communication2.5
Quality of work4.3
Where these reviews are published
- Checkatrade72 reviews · 3.7 avg
Highlights
Detailed reviews
These are the individual reviews we hold for Orwell Plumbing and Heating, including the highlights above. The 72 headline total is the review volume reported across public review sources.
Started off ok, then zero customer care, AVOID. Zero customer engagement, didn't turn up, made excuses on numerous occasions then no response to further contact. Obviously doesn't want/need the work, there are plenty of others out there that do, just AVOID.
Excellent attention & work
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
About
Central heating in Woodbridge, Suffolk.
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Gas work is restricted by law to Gas Safe registered engineers. If they'll touch a boiler or any gas appliance, confirm they're currently on the register before you hire - it's free and takes a minute.
Check the Gas Safe RegisterConfirm they cover your area and can actually come out in your timeframe before anything else.
Read recent reviews for reliability and turning up on time, not only the quality of the work.
Agree the call-out fee up front, and be wary of large upfront deposits for an emergency job.
Want an extra legitimacy check? Run the Cowboy Checker on Orwell Plumbing and Heating before you contact them.
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Common questions about Orwell Plumbing and Heating
Is Orwell Plumbing and Heating a legitimate business?
Orwell Plumbing and Heating has 72 independent public reviews, rated 3.7 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Orwell Plumbing and Heating?
Orwell Plumbing and Heating has 72 public reviews, averaging 3.7 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How is Orwell Plumbing and Heating rated on reliability and quality?
On Checkatrade, customers rate Orwell Plumbing and Heating by category: Reliability 2.5 out of 5, Communication 2.5 out of 5, Quality of work 4.3 out of 5. These are per-category scores from real published reviews. They show where Orwell Plumbing and Heating is strongest, not just the overall average.
How do I know Orwell Plumbing and Heating's reviews are genuine?
Orwell Plumbing and Heating's 72 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.