Plumber
Patmore Water Softeners
Companies House
Active incorporated business
Trust score
59out of 100
Rating3.0★
Review volume132
Source diversity1 source
VerificationListed
Based on rating, review volume, independent sources and verification. Evidence context — not a guarantee of workmanship.
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Verified household water treatment in Ipswich, Suffolk.
Reviews · public evidence
What customers say
3.0out of 5
Highlights
"We had our water softener installed a year ago and always meant to write a review. The installation process was excellent and the water softener has worked beautifully ever since then. After installation we have used their washing powder which we order when we order salt. All arrive without any hassle. The softener has considerably reduced the amount of washing powder and dishwasher tablets we use. Replenishing the salt is easy to do and there is no mess as it is supplied in blocks. Definitely would recommend this supplier."
"Overflowed flooding kitchen. About 3 weeks to get appointment for engineer. Came, replaced parts. Same issue after he left. Returned another wait, replaced same parts. Later cupboard again flooded. Not only that but on closing valves to isolate water softener I find the bypass valve which should have been closed was stlll open so that water supply remained direct from mains, not via softener. Today, Monday 2nd Dec, told earliest engineer appointment is 10th Dec. Appalling service and doubtful competance of engineer. Shame as the softener has been in use 10 years. Awaiting visit 3 as I write."
Detailed reviews
We had our water softener installed a year ago and always meant to write a review. The installation process was excellent and the water softener has worked beautifully ever since then. After installation we have used their washing powder which we order when we order salt. All arrive without any hassle. The softener has considerably reduced the amount of washing powder and dishwasher tablets we use. Replenishing the salt is easy to do and there is no mess as it is supplied in blocks. Definitely would recommend this supplier.
Avoid this company. They are working off the old double glazing script. They don't have engineers or technicians, and there is no follow up or after care. When my unit was fitted I asked the installer some questions and was told "I can't say anything, I don't know what Patmore told you". I called Patmore recently to say that my unit wasn't working, and after much obfuscation they said couldn't get anyone out for at least a month. When I said I was going to get an independent professional to look it over, they suddenly found someone available. I'm going to decline their offer.
Overflowed flooding kitchen. About 3 weeks to get appointment for engineer. Came, replaced parts. Same issue after he left. Returned another wait, replaced same parts. Later cupboard again flooded. Not only that but on closing valves to isolate water softener I find the bypass valve which should have been closed was stlll open so that water supply remained direct from mains, not via softener. Today, Monday 2nd Dec, told earliest engineer appointment is 10th Dec. Appalling service and doubtful competance of engineer. Shame as the softener has been in use 10 years. Awaiting visit 3 as I write.
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Companies House registration
ActiveActive incorporated business
Patmore Water Softeners is linked to a Companies House entry. This shows the business registration, not evidence of workmanship or service quality.
Legal namePatmore Water Softeners
Company number04743844
Incorporated
Official checkListed
Public evidence checks
Public evidence shownTrust checks and red flags
Public review evidence3.0★ from 132 public reviewsCheckatrade
Sources
1 named sourcesEvery signal, traced to its origin
Review sources
Checkatrade
Public evidence checks
What's strong, and what to check yourself
✓Strong signals
✓Review volume: 132
!Worth checking yourself
!Rating: 3.0★
!Source diversity: 1 source
!Verification: Listed
Public evidence last checked May 2026
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Common questions about Patmore Water Softeners
What do customers say about Patmore Water Softeners?
Patmore Water Softeners has 132 public reviews, averaging 3 out of 5. You can read the individual reviews and where each came from in the reviews section above.
Is Patmore Water Softeners a registered business?
Patmore Water Softeners is a registered business on Companies House (company number 04743844), incorporated 24 Apr 2003, listed as active. This confirms the legal registration of the business — not evidence of workmanship or service quality.
Smart checks
Before you hire a plumber
Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top — in writing — before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced — get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade — not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
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