Plumber
Plumbing Matters (Surrey) Ltd
Trust score
79out of 100
Rating5.0★
Review volume262
Source diversity1 source
VerificationListed
Based on rating, review volume, independent sources and verification. Evidence context — not a guarantee of workmanship.
About
Verified bathrooms in Leatherhead, Surrey.
Reviews · public evidence
What customers say
5.0out of 5
Highlights
"Jerry came to replace our existing bathroom mixer tap. It was very old, and due to the existing pipework it was EXTREMELY difficult to get to. All the retaining fittings were stuck fast, and at one point he seriously asked if someone had superglued them on! Despite Jerry’s excellent kit designed for the purpose, he had to apply considerable force to eventually get them free, and it took a while to wind them down their long threads, as due to their position and inconvenient existing pipework he could only turn them an eighth of a turn at a time – no fun! On fitting the replacement mixer tap"
"Jerry came out for a plumbing crisis when my elderly mother's toilet was leaking. Jerry was prompt, courteous, very reasonably priced and went above and beyond in reassuring both myself and my mother. I could not rate this service more highly."
"We are absolutely delighted with the quality of the work done by Jerry. He responded promptly to our request to come and assess a problem that we had with our shower, provided a professional quotation and then scheduled and completed the work at a time that suited us. Throughout the process, he was clear about the nature of the problem, how this could be fixed and any risks that might impact time or cost, so there were no surprises. Jerry’s communication and timekeeping was excellent and he completed the work efficiently and without issue leaving the area tidy. We would highly recommend."
Detailed reviews
Jerry came to replace our existing bathroom mixer tap. It was very old, and due to the existing pipework it was EXTREMELY difficult to get to. All the retaining fittings were stuck fast, and at one point he seriously asked if someone had superglued them on! Despite Jerry’s excellent kit designed for the purpose, he had to apply considerable force to eventually get them free, and it took a while to wind them down their long threads, as due to their position and inconvenient existing pipework he could only turn them an eighth of a turn at a time – no fun! On fitting the replacement mixer tap
Jerry came out for a plumbing crisis when my elderly mother's toilet was leaking. Jerry was prompt, courteous, very reasonably priced and went above and beyond in reassuring both myself and my mother. I could not rate this service more highly.
We are absolutely delighted with the quality of the work done by Jerry. He responded promptly to our request to come and assess a problem that we had with our shower, provided a professional quotation and then scheduled and completed the work at a time that suited us. Throughout the process, he was clear about the nature of the problem, how this could be fixed and any risks that might impact time or cost, so there were no surprises. Jerry’s communication and timekeeping was excellent and he completed the work efficiently and without issue leaving the area tidy. We would highly recommend.
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Local context
Rated 5.0★ — in line with the local average for plumbers in Leatherhead
Across 23 rated plumbers in Leatherhead, the typical rating is 4.9★. We compare against the same businesses a homeowner would find searching for this trade locally.
Public evidence checks
Public evidence shownTrust checks and red flags
Public review evidence5.0★ from 262 public reviewsCheckatrade
Sources
1 named sourcesEvery signal, traced to its origin
Review sources
Checkatrade
Public evidence checks
What's strong, and what to check yourself
✓Strong signals
✓Rating: 5.0★
✓Review volume: 262
!Worth checking yourself
!Source diversity: 1 source
!Verification: Listed
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Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top — in writing — before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced — get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade — not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
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