Pro Care (GB) Ltd

Pro-Care agreed to come out for a small job to fix our kitchen drawer but pulled out at the last minute stating that they could not do so. As kitchen fitters I find this inexplicable on their behalf. Companies are simply not interested in small jobs but they are very necessary for the maintenance and upkeep of our homes. I appreciate it is a long way to come but I still feel let down.

My old lead water pipe needed replacement with a plastic one due to a leak. I chose Pro Care because they are recommended by Thames Water and can use the moling technique to run the new pipe under my drive and concreted back garden (total run of 26 metres) without digging up the whole drive. After a missed appointment for the initial assessment, I still decided to use them because few companies do such moling. They started on the Monday morning and worked through some very wet weather to complete this major task by the Thursday. The team was friendly, courteous and would carry out any suggestions that I made willingly. The boss, Nigel, was very hot on quality watching the team at work, picking up on any issues before me. Most rubble and other rubbish was removed from site by them on the Thursday and the heavy hired equipment was finally removed from site on the following Monday. I was given a completion certificate confirming the quality of the work to show to Thames Water. I am very pleased that I continued to use this company and not drop them after the missed first appointment.

This is the second year I have used Pro Care to service and repair the boiler in our depot. The same engineer as last year came. Was very polite, knowledgeable kept me informed of what needed doing. Had to order a part and came back at a prearranged date to fit. Excellent work.

Nigel and team installed our Worcester Bosch boiler nearly ten years ago, and has maintained it ever since, along with various other jobs. He and his team are always very thorough, and work is always to a high standard. I have no reservations whatsoever in recommending ProCare.

Pro-Care's engineer (Phoenix) arrived on time to perform the boiler service. He was courteous, professional and conscientious. He discovered a problem with build up of metal fragments in the inlet valve to the boiler (from the old cast-iron main supply in our street) and, by clearing it, significantly improved the supply of gas arriving at the boiler and therefore improving its efficiency. We felt great confidence in the work that was done and will use Pro-Care (and Phoenix!) in the future. It is very re-assuring to know that this company is available locally.

Pro Care attended as planned after two other plumbers/heating engineers I had tried to book, didn't even respond. He was very affable, polite, just got on with the job whilst taking time initially to analyse and explain to me what needed doing to resolve the issues and why.. They improved my understanding of how our fairly complex system worked and he gave me confidence that he knew 'his stuff', far more so than other plumbers I have had working on and off over the last few years! Will certainly call Pro Care first if I have any plumbing and heating issues in future..

We have been working with Nigel & Team for years, and will not hesitate for a minute to ring him back. Key point is attention to detail, very very thorough on thinking the best way to carry on the job. In a country where no two houses are ever the same, this skill is a massive plus to make the job efficiency and to last for many years. Nigel has a fantastic positive attitude, nothing is a problem to do and achieve, no matter what. Nigel & Team work very hard and will not stop or leave until the job is done and we are happy with the final product. Nigel has done two boilers, bathroom, 2 kitchens, full plumbing replacement, and much more to fit in this review, along with large job in my family's houses, and we are all extremely happy with the results. Proof to that is that we have not had to call Nigel back to fix, repair or replace something he or his team have done. Thank you Nigel!