Plumber
Soft Touch Water Softeners Ltd
Trust score
79out of 100
Rating5.0★
Review volume209
Source diversity1 source
VerificationListed
Based on rating, review volume, independent sources and verification. Evidence context — not a guarantee of workmanship.
About
Verified household water treatment in Whitstable, Kent.
Reviews · public evidence
What customers say
5.0out of 5
Highlights
"From start to finish Soft Touch Water Softeners made the whole process very simple, and provided a lot of information. My installation was a little more complex than normal but the installer handled it perfectly and the final result was exactly as planned on the first survey visit. I would highly recommend Soft Touch to anyone thinking about getting a water softener."
"Clear communication from the start. Paul and the team were professional and friendly, especially Josh, who did a fantastic job explaining everything in detail. Highly recommended!"
"Paul team were excellent in installing our water softener and Quooker boiling water tap. Their communication was 2nd to none as they walked us through the possible options and ultimately the process for installation and finally how to keep it maintained. I would highly recommend Soft Touch Water Softeners."
Detailed reviews
From start to finish Soft Touch Water Softeners made the whole process very simple, and provided a lot of information. My installation was a little more complex than normal but the installer handled it perfectly and the final result was exactly as planned on the first survey visit. I would highly recommend Soft Touch to anyone thinking about getting a water softener.
Clear communication from the start. Paul and the team were professional and friendly, especially Josh, who did a fantastic job explaining everything in detail. Highly recommended!
Paul team were excellent in installing our water softener and Quooker boiling water tap. Their communication was 2nd to none as they walked us through the possible options and ultimately the process for installation and finally how to keep it maintained. I would highly recommend Soft Touch Water Softeners.
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Local context
Rated 5.0★ — in line with the local average for plumbers in Whitstable
Across 12 rated plumbers in Whitstable, the typical rating is 5.0★. We compare against the same businesses a homeowner would find searching for this trade locally.
Public evidence checks
Public evidence shownTrust checks and red flags
Public review evidence5.0★ from 209 public reviewsAcross CheckatradeCheckatrade
Sources
1 named sourcesEvery signal, traced to its origin
Review sources
Public evidence checks
What's strong, and what to check yourself
✓Strong signals
✓Rating: 5.0★
✓Review volume: 209
!Worth checking yourself
!Source diversity: 1 source
!Verification: Listed
Verify at the sourceCheck them yourself
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Gas and boiler work is a separate, regulated trade — not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
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