Public response evidence
How quickly they respond
What their website advertises:
What customers mention:
- Came the same day: "After a fault code came up on our old boiler I called Surrey Boiler Services and they looked at the problem the same day." (Checkatrade, 19 Mar 2025)
Use this as a reason to call them first, not a guarantee they can attend now. Confirm availability, timing, and call-out terms directly before you rely on it.
From Checkatrade
Emergency callout
Lists emergency callout on Checkatrade for:
This is how they list themselves on Checkatrade. Call ahead to confirm they can come out for your job right now before you rely on it.
From Which? Trusted Traders
Opening hours
Open 7 days a week
The hours this business publishes online, handy for knowing when to call. Confirm before you set off.
- Monday–Sunday
- 12am–11:59pm
From customer reviews
What customers consistently say
Recurring themes from 150 customer reviews across 2 review sources.
Customers mention transparent pricing: “He explained exactly what the problem was in language I could understand and made me aware of the extra costs of the part that needed replacing.” · Checkatrade, 29 Apr 2020
Respectful and tidy in your home: “The work always looks really neat and he cleans up after himself so you wouldn't know you'd had any workmen in.” · TrustATrader, 8 Apr 2025
Quality of the workQuoted from 3 reviews“Very happy with Paulo's work” · TrustATrader, 12 May 2026
“Efficient boiler service and couple of heating issues all sorted Highly recommend Friendly , helpful and good workmanship” · Checkatrade, 15 Sept 2025
“Found through Checkatrade rather than trustatrader but couldn't be happier with the service bent over backwards to help us out” · TrustATrader, 23 May 2025
Reliable and punctualQuoted from 3 reviews“Have Known service Boiler service since 2007 knowledgeable and conscientious and reliable” · TrustATrader, 4 Jun 2025
“Arrived early to get job completed on time. Through and efficient.” · TrustATrader, 30 May 2025
“Punctual, and friendly and efficient.” · TrustATrader, 22 May 2025
Clear communicationQuoted from 3 reviews“Response to initial query was excellent. Able to undertake the work in a timely manner.” · TrustATrader, 27 May 2025
“They are reliable, know what they are doing and explain why everything is needed.” · TrustATrader, 11 Apr 2025
“Colin is always happy to help and explain in detail any plumbing/heating questions I might have.” · TrustATrader, 24 Mar 2025
Good problem solvingQuoted from 3 reviews“The service man was very polite and friendly and sorted out the problem very quickly and had the necessary part in his van.” · Checkatrade, 13 Dec 2025
“He identified the problem and fixed it within an hour.” · TrustATrader, 11 Apr 2025
“Colin diagnosed the problems on his first visit and fixed the system on his second. Very competent indeed” · Checkatrade, 25 Feb 2025
Credentials and associations
Credentials and memberships
3These credentials and memberships are attributed to named public sources. Check the source before relying on them.
Source-listed gallery
Photos listed on Which? Trusted Traders
1 photoThese sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.