Roofer
The Steam Mop
Trust score
42out of 100
Rating3.6★
Review volumeLow · 5
Source diversity1 source
VerificationListed
Based on rating, review volume, independent sources and verification. Evidence context — not a guarantee of workmanship.
About
Verified cleaning services in Belper, Derbyshire.
Reviews · public evidence
What customers say
3.6out of 5
Highlights
"Hannah was brilliant at communicating and was able to come out very quickly. She is very friendly and approachable and did everything we asked. The house is looking great now especially the floors! I would definitely recommend Hannah and will look to book further work. Thank you ☺️"
Detailed reviews
Showing the 3 reviews we hold full text for. The 5 headline total is the review volume reported across The Steam Mop’s public review sources.
Hannah was arranged to come to do 3 hours cleaning today. She strangely asked me if I had revoult or PayPal the night before. Then on the day and at the time she should arrive asked for half the money in advance. Ive never met this lady nor had she even arrived. So I wasn't paying for a service not recieved yet. Ive never done this in advance ever. Very odd and let down last minute with no explanation
Hannah was brilliant at communicating and was able to come out very quickly. She is very friendly and approachable and did everything we asked. The house is looking great now especially the floors! I would definitely recommend Hannah and will look to book further work. Thank you ☺️
We used Hannah for a month or two. All was fine at first, good actually. Last week she showed up with a second person, charging us £81 /4.5h for a job where she left 2 of the 3 bedrooms in our small cottage untouched. When we inquired about the issue she told us it had taken her ages "to clean the toaster" in the kitchen. Later, communication became decively unprofessional. In addition, we had put an advert for a dog friendly cleaner out she responded to.. The Steam Mop is not dog friendly, in fact, they just invented a "policy" that dogs need locking in this week. Avoid at all cost!
Public evidence checks
Public evidence shownTrust checks and red flags
Public review evidence3.6★ from 5 public reviewsAcross CheckatradeCheckatrade
Sources
1 named sourcesEvery signal, traced to its origin
Review sources
Public evidence checks
What's strong, and what to check yourself
✓Strong signals
✓Rating: 3.6★
!Worth checking yourself
!Review volume: Low · 5
!Source diversity: 1 source
!Verification: Listed
Smart checks
Before you hire a roofer
Never agree to roof work from a cold-caller at your door or an unsolicited 'we noticed your roof' note — that is the classic roofing scam.
Get a written quote that itemises access (scaffolding or a tower), the exact materials, and the workmanship guarantee — not a vague day rate.
Be wary of demands for a large cash deposit; agree staged payments against work you can actually see completed.
Look for consistent reviews across several named sources, not one polished profile.
Check any verified credentials, and that the business details independently check out.
Want an extra legitimacy check?
Run the Cowboy Checker on The Steam Mop before you contact them.
