Gas Engineer

TW Plumb

Isleworth5.0· 62 reviews · 2 sources
Trust score
82out of 100
Rating5.0★
Review volume62
Source diversity2 sources
VerificationListed

Based on rating, review volume, independent sources and verification. Evidence context — not a guarantee of workmanship.

Reviews · public evidence

What customers say

5.0out of 5
62 reviews in public evidenceCross-checked across 2 sources
TrustATrader62 reviews · 4.9 avg
Which? Trusted Traders20 reviews

Highlights

"Tom has carried out several bit of plumbing for us over the years including fitting new radiator valves, heating system service, fitting new bathroom sink waste pipe and plug and fitting new kitchen tap. All the works was carried out to a high standard, promptly and reasonably price. I’d recommend Tom if you’re looking for plumbing services."

RichardTrustATrader5.0 rating

"Tom came recommended and has been taking care of our plumbing for a number of years. He installed a new boiler, does annual servicing of the boiler, has installed new radiators and has sorted out various leaks, dripping taps etc. Tom has always fitted us in when we’ve had an emergency. He is reliable, professional. He always cleans up. His charges are reasonable and I would not hesitate to recommend him to a friend. Which I have done."

Fiona MackelworthTrustATrader5.0 rating

"Tom is very pleasant, honest and reliable. He came promptly and fixed the leak from the pipe feeding water into our washing machine. He showed me what he had done along with explaining how he had remedied the issue. I would have no hesitation in recommending him or having him undertake other jobs if the need arises."

Marion CailTrustATrader5.0 rating

Detailed reviews

Replies to reviews

Simon4.8 / 5

I couldn’t recommend Tom’s plumbing services highly enough. He’s unfailingly diligent and thorough with excellent attention to detail. Best of all I’ve, on occasion, called Tom at short notice, and he’s moved heaven and earth to get to me as quickly as possible. There are some tradesmen you always trust to get it sorted; Tom is the stand headline act for me.

Reply from the business

"Thanks for the amazing review Simon and for taking the time to provide it."

TrustATrader
Richard5.0 / 5

Tom has carried out several bit of plumbing for us over the years including fitting new radiator valves, heating system service, fitting new bathroom sink waste pipe and plug and fitting new kitchen tap. All the works was carried out to a high standard, promptly and reasonably price. I’d recommend Tom if you’re looking for plumbing services.

Reply from the business

"Thanks for the great great review. I'm very happy to have helped"

TrustATrader
Rachel Collins4.8 / 5

Tom has done a lot of work for us over the years, he was recommended to us by a friend and we have recommended him to others many times over He is usually on time but if he’s running late he will always call us ahead of time to let us know, he always gets the job done in the time he states which is almost unheard of these days and we’re always happy with the work he does

Reply from the business

"Thanks for the almost perfect review Rachel. I'm very happy we could help."

TrustATrader
Fiona Mackelworth5.0 / 5

Tom came recommended and has been taking care of our plumbing for a number of years. He installed a new boiler, does annual servicing of the boiler, has installed new radiators and has sorted out various leaks, dripping taps etc. Tom has always fitted us in when we’ve had an emergency. He is reliable, professional. He always cleans up. His charges are reasonable and I would not hesitate to recommend him to a friend. Which I have done.

Reply from the business

"Thank you for taking the time to provide a great review. We're really glad that you are happy with the service provided and look forward to seeing you again."

TrustATrader
Marion Cail5.0 / 5

Tom is very pleasant, honest and reliable. He came promptly and fixed the leak from the pipe feeding water into our washing machine. He showed me what he had done along with explaining how he had remedied the issue. I would have no hesitation in recommending him or having him undertake other jobs if the need arises.

Reply from the business

"Thanks for the 5 stars Marion. I'm very happy to have helped."

TrustATrader
Martin5.0 / 5

Tom has done work for us on several occasions, and in particular, he is speedy in response, especially when our boiler broke down in mid-February! We relied heavily on Tom's sage advice when replacing the boiler in the cellar, given the numerous structural and technical issues. He executed the work as planned and on budget, a very neat job. No hesitation in recommending him to others...

Reply from the business

"Thanks for your great review Martin. Happy to help"

TrustATrader
Asimina5.0 / 5

It has been great to have TW Plumb helping us to resolve our plumbing issues/leakages in different parts of our house twice this year. Tom was very punctual, friendly and swiftly resolved both issues on separate occasions. He was recommended to us by a friend and i would recommend him to others without hesitation. We feel like to have a plumber we can trust.

Reply from the business

"Thanks for the great review Asimina. We're very happy to have provided assistance."

TrustATrader
Andrew5.0 / 5

Tom is excellent. I’ve recommended him to a number of other friends and family. He’s always punctual, very skilled and fair. He’s also very quick to respond and help when things are super urgent. 10/10

Reply from the business

"Thanks for taking the time to leave such a good review."

TrustATrader
Jane5.0 / 5

Great service from TW Plumb. Would happily use them again, I was impressed with all aspects of the work and particularly liked how down to earth and honest Tom was.

Reply from the business

"Thanks for your great review Jane!"

TrustATrader
Parminder5.0 / 5

Tom has done works at my house and he does all our work for our lettings business, for the last 14 years.

Reply from the business

"Thanks for the 5 stars, Parminder. Much appreciated"

TrustATrader
Caroline Burchett5.0 / 5

Tom has carried out lots of work for me over the years. I met him initially when my builder introduced him when I was having my extension built. He carried out all plumbing works including the installation of 2 bathrooms, underfloor heating, utility equipment and servicing/repair of my gas boiler. He is always accommodating, prompt & well priced and would recommend him to anyone.

Reply from the business

"Thank you for your amazing review Caroline."

TrustATrader
Alkesh Gadher5.0 / 5

Completely satisfied with the works from start to finish , No issues with pricing or extra charge . A really good company

Reply from the business

"Thanks for the great review and for taking the time to provide it. We're very glad to hear that you are happy with our services and look forward to seeing you again."

TrustATrader
suzy5.0 / 5

Whenever I have a problems with the boiler or plumbing, my first call is always to Tom. He is knowledegable, professional, friendly, efficient and very reliable. The work is always done to the highest standard and excellent value for money.

Reply from the business

"Thanks so much for the review Suzy."

TrustATrader
Anna Smith5.0 / 5

Thank you so much Tom for promptly coming round & fixing our leak. We’ll be in touch again to get our boiler serviced.

Reply from the business

"Thanks for the great review Anna. Happy to have helped."

TrustATrader
Nathalie5.0 / 5

Tom did a boiler service and landlord certificate for my rental. Punctual professional and friendly. Will use again.

Reply from the business

"Thanks for the great review and for taking the time to provide it. We're very glad to hear that you are happy with our services and look forward to seeing you again."

TrustATrader
Jan5.0 / 5

Tom was able to pop round the same day. He fixed the gas water heater there and then. We are really happy with his work.

Reply from the business

"Thanks for taking the time to provide a great review, Jan. We are very happy to have provided the assistance that your mum needed and look forward to seeing her again."

TrustATrader
Liz Weller5.0 / 5

I’ve been using Toms services for a few years now to fix various issues - taps, boiler, shower pump and more recently my toilet. Tom is brilliant with a quick response to initial contact through to inspection, identifying issue and prompt fix. Tom is always on time, explains what the issue is and what needs doing if he can’t fix it there and then. I’m very happy with the work Tom has done over the years and would really recommend his services 100%.

Reply from the business

"Thanks for the great review Liz and for taking the time to provide it. We're very glad to hear that you are happy with our services and look forward to seeing you again."

TrustATrader
P5.0 / 5

Efficient Knowledge and VFM I would recommend this plumber to Anyone looking for assistance

Reply from the business

"Thanks for taking the time to provide a great 5 star review. We're very glad we could help you and look forward to seeing you in the future."

TrustATrader
Tracy Harrison5.0 / 5

Tom redid my entire family bathroom and downstairs WC. He gutted my bathroom, removed all tiles, re-did the plumbing, arranged for the room to be plastered, installed new wall and floor tiles, and installed new bathroom and lights. Amazing work, always turned up when he said he would, always cleaned up after himself, really friendly and professional. He also has the patience of a saint, as I had ordered the wrong-sized sink, and he helped me replace it. Met the agreed budget. I would recommend Tom to everyone.

TrustATrader
Tracy5.0 / 5

Tom redid my entire family bathroom and downstairs WC. He gutted my bathroom, removed all tiles, re did the plumbing, arranged for the room to be plastered, new wall and floor tiles and new bathroom and lights. Amazing work, always cleaned up after himself, really friendly and professional. He also has the patience of a saint, as I had ordered the wrong sized sink and he helped me replace it. Met the agreed budget. I would recommend Tom to everyone.

Reply from the business

"Thanks for the great review, Tracy, and for taking the time to provide some feedback. We're very happy to have provided our services to you and look forward to seeing you in the future."

TrustATrader
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About

TW Plumb has been vetted and approved by TrustATrader. Covering Isleworth and surrounding areas

Public evidence checks

Trust checks and red flags

Public evidence shown
Public review evidence5.0★ from 62 public reviewsAcross TrustATrader, Which? Trusted TradersTrustATraderWhich? Trusted Traders
Sources

Every signal, traced to its origin

2 named sources
Recent work

Work photos from the public profile

27 photos
Verify at the sourceCheck them yourself

Gas work is restricted by law to Gas Safe registered engineers. If they'll touch a boiler or any gas appliance, confirm they're currently on the register before you hire - it's free and takes a minute.

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Public evidence checks

What's strong, and what to check yourself

Strong signals
Rating: 5.0★
Review volume: 62
Source diversity: 2 sources
!Worth checking yourself
!Verification: Listed
Smart checks

Before you hire a gas engineer

By law, anyone working on your gas appliances must be on the Gas Safe Register — ask to see their Gas Safe ID card and check the licence number at gassaferegister.co.uk before they start.
Never let an unregistered person touch your gas: unsafe gas work risks carbon monoxide poisoning, fire and explosion, and is a criminal offence.
For a boiler or appliance install, get the work and price in writing and keep the Gas Safe / Building Regulations certificate they are required to give you.
Confirm they cover your area and can actually come out in your timeframe before anything else.
Read recent reviews for reliability and turning up on time — not only the quality of the work.
Good to know

Common questions about TW Plumb

What do customers say about TW Plumb?

TW Plumb has 62 public reviews, averaging 5.0 out of 5, gathered across 2 independent sources. You can read the individual reviews and where each came from in the reviews section above.

How do I know TW Plumb's reviews are genuine?

TW Plumb's 62 public reviews are gathered and cross-checked across 2 independent public sources. Reviews spread across several named sources are harder to fake than a single polished page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.

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