Builder

Gilbert & Gregson Plumbing & Heating

Letchworth Garden City5.0· 60 reviews · 1 source
Trust score
78out of 100
Rating5.0★
Review volume60
Source diversity1 source
VerificationListed

Based on rating, review volume, independent sources and verification. Evidence context — not a guarantee of workmanship.

About

Gilbert & Gregson Plumbing & Heating has been vetted and approved by TrustATrader. Covering Letchworth, Hitchin, Stevenage & Surrounding Areas

Reviews · public evidence

What customers say

5.0out of 5
60 reviews in public evidenceCross-checked across 1 source
TrustATraderSource profile linked

Highlights

"Louis is extremely good at what he does, he installed a new boiler in the attic including change of plumbing. He made sure the installation was done well and when a small problem surfaced he solved it very quickly and to a high standard. I would definitely use his services again."

Bea KiddleTrustATrader5.0 rating

"New boiler plus 2 new radiators system flush and new controls, work was done quickly cleanly and professionally and has functioned flawlessly ever since. Louis worked very efficiently and explained what was happening at every stage. He was recommended by an old friend."

Clive NorrisTrustATrader5.0 rating

"Friendly, professional, first class service with a smile. highly recommend!"

Christopher MashinchiTrustATrader5.0 rating

Detailed reviews

Bea Kiddle5.0 / 5

Louis is extremely good at what he does, he installed a new boiler in the attic including change of plumbing. He made sure the installation was done well and when a small problem surfaced he solved it very quickly and to a high standard. I would definitely use his services again.

TrustATrader
Clive Norris5.0 / 5

New boiler plus 2 new radiators system flush and new controls, work was done quickly cleanly and professionally and has functioned flawlessly ever since. Louis worked very efficiently and explained what was happening at every stage. He was recommended by an old friend.

TrustATrader
Christopher Mashinchi5.0 / 5

Friendly, professional, first class service with a smile. highly recommend!

TrustATrader
Nicole Herridge5.0 / 5

I used this company to install a new boiler. They were always on time and kept me informed throughout. They were very helpful and tidy too. Very happy customer. Will definitely use them again 😊

TrustATrader
darren kennedy5.0 / 5

very professional, great work, highly recommened

TrustATrader
Andrew Kendall5.0 / 5

Louis and his team were fantastic, from quote to completion. We had our old conventional boiler and tank removed, and replaced with a combinational boiler with a smart thermostat. We were worried when looking for a company with which to carry out the work, having seen several horror stories about other companies online. However, Louis immediately put us at easy on meeting him, and both Louis and his teams workmanship was second to none. Thank you Louis, we cannot recommend you highly enough.

TrustATrader
Dave Sagrott5.0 / 5

Nice young lad came and qouted, amused me with his stories of playing some bad golf recently !! Very clean and thorough in his work. Knew my wife would be comfortable having him in our house. Would recommend him and his company !!

TrustATrader
Julie Sagrott5.0 / 5

Very efficient, polite and clean. Good communication from quote to completion. The day before was contacted confirming what time they would be arriving. Will definitely recommend to friends and family

TrustATrader
Keith Satchell5.0 / 5

I have always received an excellent, professional and transparent service from G&G Plumbing & Heating. They’re a very trust worthy and reliable team and have been servicing my boiler and various other jobs for years. Would highly recommend and I will be continuing to use them in the future.

TrustATrader
Jack F5.0 / 5

Louis has done a couple of jobs for me now and has proven his depth of knowledge and expertise compared to other firms. He has solved issues that other companies were unable to, whilst being reasonable on price and quick/efficient.

TrustATrader
Rob Cozens5.0 / 5

Louis was extremely polite and efficient and clean when servicing my boiler. I would definitely recommend him again.

TrustATrader
Chris Hunt5.0 / 5

Very reliable and friendly. Good workmanship. Would highly recommend.

TrustATrader
Darren Mitchell5.0 / 5

After being in the building Trade for over 25 years I have used many plumbers,I used Louis from Gilbert and Gregson on my own house and found his work very good,he was really professional and really took pride in his work. He was reliable and carried out the work in the time he said he would. I now recommend G&G for any plumbing needs.

TrustATrader
Kat Hull5.0 / 5

Really professional and was happy to spend the time talking through options of how to resolve the issue. Would certainly recommend.

TrustATrader
Nick Harrison5.0 / 5

Louis was great. Very knowledgeable, trustworthy and friendly. We had no hot water for several days and Louis knew exactly what was wrong and sorted it in no time. Would highly recommend

TrustATrader
Jemma Campany5.0 / 5

Really efficient and polite workers, would definitely be recommending them to family and friends!

TrustATrader
Lizzie Brown5.0 / 5

Fantastic service and work completed by Louis! I would recommend their services to anyone. The boiler repair was completed efficiently and I am impressed with the customer service they provide

TrustATrader
Russel Bull5.0 / 5

Fantastic job by the guys. It rare to find a company that does exactly what they say they are going to do on the dates you agree! 100% recommend!!!

TrustATrader
Glenn Fitton5.0 / 5

These guys went above and beyond to sort out our plumbing. Great communication throughout and even and gave me advice on how I can self-manage similar issues in the future. Top quality service, cannot fault.

TrustATrader
Alison Morris5.0 / 5

Gilbert & Gregson came out immediately after my phone call to sort out a leak in my ceiling. It was a tricky job but they dealt with it promptly, efficiently & politely. I am very pleased with their work.

TrustATrader
Page 1 of 3
Local context

Rated 5.0★ — in line with the local average for builders in Letchworth Garden City

Across 5 rated builders in Letchworth Garden City, the typical rating is 4.9★. We compare against the same businesses a homeowner would find searching for this trade locally.

Public evidence checks

Trust checks and red flags

Public evidence shown
Public review evidence5.0★ from 60 public reviewsTrustATrader
Sources

Every signal, traced to its origin

1 named sources

Review sources

TrustATrader
Verify at the sourceCheck them yourself

This trade isn't licensed in the UK, so anyone can set up. TrustMark is the only Government-endorsed quality scheme for work in and around the home - check whether they're registered, or find a TrustMark-registered business.

Check the TrustMark register
Public evidence checks

What's strong, and what to check yourself

Strong signals
Rating: 5.0★
Review volume: 60
!Worth checking yourself
!Source diversity: 1 source
!Verification: Listed
Smart checks

Before you hire a builder

Never pay a large deposit up front — agree a staged payment schedule tied to completed milestones, and hold a small retention until snagging is done.
Get it in writing: an itemised quote with scope, materials, start and finish dates, and how any changes (variations) will be priced.
Be wary of a cash-only price or pressure to start tomorrow — both are red flags for an unaccountable job.
Ask to see a portfolio of completed work like yours, plus recent references you can contact.
Check the credentials and registrations that matter for this work — and that they are current.
Want an extra legitimacy check?
Run the Cowboy Checker on Gilbert & Gregson Plumbing & Heating before you contact them.
Run Cowboy Checker →