My boiler stopped working on a Friday evening, I contacted Root Group on Saturday morning and all was fixed by Saturday lunchtime - very quick response. Although, the boiler is quite old, it has been 'serviced' annually by supposed qualified engineers but the fault was something that should have been picked up by all of them just by doing some extra work to clean out a plastic element. Phil from Root Group has total knowledge of Worcester Bosch boilers and picked up on the problem straight away - the first engineer to ever do this on this appliance - super service, I'm really pleased!! A+++
Public evidence profile
Root Group Plumbing & Heating
Trust Score
24out of 100
24 out of 100, with a caution: newest review we found is from October 2020. Weigh that age against the score.
- Rated 4.9 from 3 reviews
Newest review October 2020
How this score is worked out
Rating4.9 / 5
Review volumeLow · 3
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say19.3 of 60
Independent checks0 of 30
Track record4.8 of 10
See the independent checks
- Licences and credentials0 of 8.3
- Ways to reach them0 of 8.3
- Reviewed on more than one site0 of 6.2
- Registered company details0 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.9out of 5
Where these reviews are published
- Checkatrade3 reviews · 4.9 avg
Detailed reviews
Professional and honest, great job done
The team from Root were the best we have ever had, Hard working, the quality of work second to none, on time, and courteous. And the costs very competitive, we would recommend them every time
Local context
Rated 4.9, in line with the local average for plumbers in Cheltenham
Across 32 plumbers in Cheltenham, the typical rating is 4.9 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
Services they list
Plumber
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
CheltenhamGloucestershire
The areas they list covering on a public directory; confirm they cover your address before you book.
Your own checks
What to check before you hire
Worth checking yourself
Only a few public reviews are shown. Ask for recent references you can contact.
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Root Group Plumbing & Heating before you contact them.
Run Cowboy Checker →Good to know
Common questions about Root Group Plumbing & Heating
Is Root Group Plumbing & Heating a legitimate business?
Root Group Plumbing & Heating has 3 independent public reviews, rated 4.9 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Root Group Plumbing & Heating?
Root Group Plumbing & Heating has 3 public reviews, averaging 4.9 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Root Group Plumbing & Heating's reviews are genuine?
Root Group Plumbing & Heating's 3 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
What does Root Group Plumbing & Heating specialise in?
Root Group Plumbing & Heating lists specialist services including Plumber. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
How long has Root Group Plumbing & Heating been trading?
Root Group Plumbing & Heating has been reviewed on public sources since 2019.