Plumber

Heat Excel Limited

Weston-super-Mare Somerset4.9· 129 reviews · 1 source
Trust score
78out of 100
Rating4.9★
Review volume129
Source diversity1 source
VerificationListed

Based on rating, review volume, independent sources and verification. Evidence context — not a guarantee of workmanship.

About

Often, it is hard to find a plumber near you, particularly in the case of an emergency. **Heat Excel Limited** has been providing trusted and rated local...

Reviews · public evidence

What customers say

4.9out of 5
129 reviews in public evidenceCross-checked across 1 source
TrustATrader129 reviews · 4.9 avg

Highlights

"Very helpful and patient. I'd recommend them to everyone who asks"

Paul HodkinsonTrustATrader5.0 rating

"Very efficient and professional company, respected my property throughout the working period , excellent communication Highly recommended"

PeterTrustATrader5.0 rating

"Good communication from Mike to arrange the work. Lewis the fitter worked quietly and cleanly, and left my kitchen spotless."

MollyTrustATrader5.0 rating

Detailed reviews

Paul Hodkinson5.0 / 5 ·

Very helpful and patient. I'd recommend them to everyone who asks

TrustATrader
Peter5.0 / 5 ·

Very efficient and professional company, respected my property throughout the working period , excellent communication Highly recommended

TrustATrader
Molly5.0 / 5 ·

Good communication from Mike to arrange the work. Lewis the fitter worked quietly and cleanly, and left my kitchen spotless.

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Susan5.0 / 5 ·

Special thanks to Lewis for his patience explaining things to me. Very polite and helpful

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Kate5.0 / 5 ·

A very friendly and efficient service. Great communication and work. We were grateful to be fitted in, as our loo wasn’t working,! We also used these guys to fix our radiators. Both jobs done well ar a very reasonable price. Would recommend.

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Paul5.0 / 5 ·

Lewis did a great job on our annual service and finding a leaky diverter valve which will need replacing many thanks Lewis.

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Rowan Willman4.8 / 5 ·

Great communication, arrived when they said they would each time and gave regular updates with vehicle tracking. Work was excellent and all the workers were really nice. Will be booking with them for servicing in the future.

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John5.0 / 5 ·

Bang on time and very thorough with care and attention to detail

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Stuart5.0 / 5 ·

Friendly, easy to contact, clear communication, punctual and professional fairly priced work. Would definitely use again and recommend

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Ian5.0 / 5 ·

Both workers arrived on time were very polite, told me exactly what they were doing & what I needed to do, they finished in the time leaving the house as they found it , excellent service.

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Alan5.0 / 5 ·

Very good comms on the day re time of arrival and name of person who would be carrying out the scheduled service. Quiet worker, left everything clean and tidy plus company provided certificate of completion with boiler test results.

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Jeannette5.0 / 5 ·

Good work

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Paul5.0 / 5 ·

Came in,said hello,got on with the job,no fuss, very polite

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Vicki5.0 / 5 ·

My boiler stopped working and had no hot water or heating and was panicking. Put in a request on Trust a Trader and they called me almost immediately and arranged to visit the next day. Problem was sorted and communicated brilliantly to say what the problem was and the work that was done as I was at work. Highly recommend

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Paul Duggan5.0 / 5 ·

Nile and Lewis were both professsional and polite. The leak re-appeared but they came straight back and sorted it. The new fridge freezer was plumbed in very neat and tidy. A good job all round and I would recommend them

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Sebastian4.8 / 5 ·

quick and efficient.

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Howard Personal5.0 / 5 ·

I used this company to help resolve an issue with my uncle’s tap. The situation was slightly delicate as my uncle is elderly and my aunt has Alzheimer’s, but they were extremely understanding and patient throughout. Communication was clear, nothing felt rushed, and the issue was resolved within the week. We were very pleased with the service and how sensitively the matter was handled. I wouldn’t hesitate to recommend them.

TrustATrader
Kim Bromley5.0 / 5 ·

I can’t praise the Heat Excel Ltd team highly enough, they have been fantastic … A great experience from my initial contact with Mike in the office, who was friendly, polite and knowledgeable … this followed on through to my contact with Meg, also in the office and to Lewis and partner who did an investigation on my old boiler, through to fitting my new one. They offered a first class service and I’d highly recommend them to anyone! Thank you, one very happy customer Kim 🤩

TrustATrader
Trudy5.0 / 5 ·

From initial phone call to work completed, this company delivers. Outstanding customer service and work carried out quickly and efficiently. Would definitely recommend and will use again.

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Sadie McNab5.0 / 5 ·

Lewis came to replace a leaking shower . He arrived early and started immediately to work . He was very efficient and finished the job very quickly. He left everything clean and tidy . He is a very pleasant young man and would recommend him without reservation . I am happy with this company and have alrady recommended them to a friend .

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Public evidence checks

Trust checks and red flags

Public evidence shown
Public review evidence4.9★ from 129 public reviewsAcross TrustATraderTrustATrader
Sources

Every signal, traced to its origin

1 named sources
Public evidence checks

What's strong, and what to check yourself

Strong signals
Rating: 4.9★
Review volume: 129
!Worth checking yourself
!Source diversity: 1 source
!Verification: Listed

Public evidence last checked May 2026

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Before you hire a plumber

Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top — in writing — before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced — get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade — not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Look for consistent reviews across several named sources, not one polished profile.
Check any verified credentials, and that the business details independently check out.
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